Reference

Privacy Policy for Your Account

Q: How can I ask for a copy of my account data?

Email privacy@hotowin.club or contact live chat from 09:00-24:00 WIB. Include your account ID and registered phone number, then we will verify your identity before preparing account-related records.

Your account details, device records, and payment references are handled under this Privacy Policy before you enter the lobby, open Sic Bo, or check Aviator.

DANA recordsOVO checksGoPay referencesQRIS receiptsDevice history

Browse Lobby Read FAQ

What We Collect for Indonesia Accounts

hotowin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the account and transaction details needed to run your hotowin profile, keep wallet records readable, and respond when you contact us. That may include your registered name, phone number, email address, login time, device type, IP location range, payment reference, and lobby activity

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such as opening slots, live tables, or sports markets. For DANA, OVO, GoPay, and QRIS, we store transaction references rather than your app password or private wallet balance. When access or eligibility comes up, it depends on local law and is available only where local law
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permits. We also use cookies to remember your session, language choice, and security checks, so you do not repeat the same account step on every page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Ask Us About Your Data

You can reach us about this Privacy Policy before or after opening your account. For faster checks, include your registered phone number, the payment rail involved, and the time of the account step you want us to look at. We answer privacy requests through the same service desk used for account help, with extra identity checks before we change, export, or remove records.

Team online

Live chat

Open live chat from the bottom corner after login and choose Privacy Policy request. Our team is available 09:00-24:00 WIB and may ask for your registered phone number before sharing account-specific details.

Email desk

Send privacy requests to [email protected] with your account ID, registered email, and the issue you want checked. We use email for longer replies, record copies, and requests that need written confirmation.

Account centre

Go to Account > Security > Devices to see recent device sessions, then contact us if a login looks unfamiliar. This path helps us match your request with timestamps, browser type, and session records.

DATA CARE

How We Handle Privacy Requests

Privacy work is part of daily account operations, not a separate promise on paper. We check identity before making record changes, keep payment references apart from wallet app credentials, and limit internal…

Account details

We use your registered phone number, email address, and account ID to identify you when you log in, contact support, or request a wallet check. We do not ask for your DANA, OVO, or GoPay password.

Payment records

DANA, OVO, GoPay, and QRIS activity is stored as references, receipt codes, status labels, and timestamps. These records help us answer missing-payment questions without viewing private app content outside the transaction path.

Cookie use

Cookies keep your session active, remember device security checks, and help us spot repeated failed logins. You can clear cookies in your browser, but you may need to log in again afterward.

Device checks

When you sign in from a new phone, tablet, or browser, we may record device type, IP range, and login time. These details support account recovery and help us detect access that does not match your pattern.

Record retention

We keep account, payment, and support records only as long as needed for operations, legal duties, dispute handling, and security checks. Retention periods can vary by record type and local requirements.

Change requests

If your phone number, email, or name needs correction, contact us before making another payment. We may pause certain account actions while we confirm the request and protect your wallet history.

Questions About Your Privacy Policy Rights

These answers explain the privacy steps we are asked about most often by Indonesia account holders. They cover the data we collect, how payment records are handled, how to reach us, and what happens when you ask for a correction or access copy. For anything tied to your own account, contact us through chat or email so we can verify you first.

We collect details needed to create and protect your account, such as registered name, phone number, email address, login timestamps, device type, and wallet transaction references when you use DANA, OVO, GoPay, or QRIS.

No. We store payment references, status labels, receipt codes, and timestamps related to your account activity. Your private wallet app password and full wallet balance stay outside our account system.

Email [email protected] or contact live chat from 09:00-24:00 WIB. Include your account ID and registered phone number, then we will verify your identity before preparing account-related records.

Yes, you can request a correction through support. We may ask for account proof and recent payment details so the update does not break login recovery, wallet checks, or withdrawal verification.

Device and browser details help us confirm your usual access pattern, investigate unfamiliar logins, and support recovery if you lose access. You can view recent device activity at Account > Security > Devices.

We keep records for the period needed to run account operations, answer disputes, meet legal duties, and maintain security logs. Different record types may have different retention periods based on their purpose.

You can ask us to remove or reduce account records where local law permits. Some payment, security, and dispute records may need to remain for operational or legal reasons before removal is possible.

Privacy Policy for Your Account

Ask Us About Your Data

Live chat

Email desk

Account centre

How We Handle Privacy Requests

Account details

Payment records

Cookie use

Device checks

Record retention

Change requests

Questions About Your Privacy Policy Rights

01 What personal data does hotowin collect when I open an account?

02 Do you store my DANA, OVO, GoPay, or QRIS app password?

03 How can I ask for a copy of my account data?

04 Can I correct my phone number or email address?

05 Why do you record device and browser details?

06 How long do you keep payment and support records?

07 Can I remove my account data from hotowin?

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